This form is for registered Aspire Project Suite clients with a subscription to an active support plan that includes technical support.  Every effort will be made to respond to technical support incidents quickly.  Response times are dependent on availability of staff and the severity of the incident.  For the quickest response, please make sure the e-mail address and all contact details are correct! 

If you require technical support but do not have an active plan, please contact our technical support team at 905 641-1264.

Note:  Technical support due to equipment failure, operating environment changes, network integrity, third party software or negligence will be billed at $90.00 per hour.

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Log a Technical Support Incident

Contact

E-mail Address

License

Company

Phone Number

Module

Please rate the severity of the incident:

Describe the incident in detail:

Contact Details:

Incident Particulars:

High (software will not function until resolved)

Medium (affects but does not prevent normal use)

Low (does not affect normal use)

*** All fields on this form are required! 

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